At CH4B Limited, we take your privacy seriously, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
This Policy applies as between you, the User of this Website and CH4B Limited, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Data”
means collectively all information that you submit to CH4B Limited via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
“Cookie”
means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;
“CH4B Limited”
means CH4B Limited of The Office North Benfleet Hall Road, North Benfleet, Wickford, Essex, England, SS12 9JR
“UK and EU Cookie Law”
means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
“User”
means any third party that accesses the Website and is not employed by CH4B Limited and acting in the course of their employment;
“Website”
means the website that you are currently using (ch4b.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
“Data Protection Legislation”
means the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any applicable laws and regulations relating to the processing of personal data, as amended or replaced from time to time.
2. Scope of this Policy
This Policy applies only to the actions of CH4B Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links CH4B Limited may provide to social media websites.
3. Data Collected
Without limitation, any of the following Data may be collected from you when you visit our Website, use our services, or contact us. This may include:
- Personal Information: Name, email address, phone number, date of birth, gender, job title, profession, and other contact details.
- Demographic information: Postcode, preferences, interests, and other details
- Technological Information: IP Address (automatically collected), Web browser type and version (automatically collected), operating system (automatically collected), a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected), a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
- Account Information: Username, password, and preferences you set.
- Usage Information: Information about how you use our website and services.
- Device Information: Information about the device you use to access our website.
- Payment Information: If you make payments, CH4B Limited collect payment card information securely.
4. Our Use of Data
CH4B Limited use your information for the following purposes:
- Providing Services: To deliver the services you request and manage your account.
- Communication: To respond to your inquiries and provide customer support.
- Improvement: To improve our website and services, including analysing usage patterns.
- Marketing: To send you promotional materials and updates with your consent.
- Legal Compliance: To comply with legal obligations and protect our rights.
Any personal Data you submit will be retained by CH4B for 1 year.
Unless CH4B Limited are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see Clause 11 below.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
- transmission by email of promotional materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
Children’s Privacy
Our services are not intended for children under the age of 18. CH4B Limited do not knowingly collect information from children.
5. Third Party Websites and Services
CH4B Limited does not sell your personal information but may share your information with:
- Service Providers: Trusted partners who assist in delivering our services.
- Legal Obligations: When required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, sale, or transfer of assets.
CH4B Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising, and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.
Any Data used by such parties is used only to the extent required by them to perform the services that CH4B Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
6.Use of third-party processors and AI tools
A) Third-party processors and service providers
We use a range of trusted third-party service providers to support the operation of our business. These include platforms and tools used for customer relationship management, workflow automation, reporting and analytics, database management, communication, and AI-assisted drafting or analysis.
These providers act as data processors on our behalf and only process personal data in accordance with our instructions and applicable data protection law. We have appropriate contractual safeguards in place with these providers to ensure personal data is handled securely and lawfully.
Some of these providers may process personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses and UK-approved transfer mechanisms.
B) Use of AI and automated tools
We may use artificial intelligence and automated tools to support internal operations and service delivery. This includes activities such as summarising information, drafting content, categorising data, producing reports, and improving operational efficiency.
AI tools are used to assist human decision-making and are not used to make solely automated decisions that produce legal or similarly significant effects on individuals.
We apply a data minimisation approach when using AI tools. This means:
• only necessary data is used
• special category personal data is not processed
• unnecessary personal identifiers are avoided where possible
All use of AI is subject to internal governance, access controls, retention rules, and security safeguards.
C) International data transfers
Some of our service providers are located outside the UK, or process data outside the UK. Where personal data is transferred internationally, we ensure it is protected by appropriate safeguards in line with UK GDPR.
These safeguards may include the use of UK-approved Standard Contractual Clauses, international data transfer agreements, and transfer risk assessments.
You can request further information about international transfers and the safeguards we use by contacting us using the details set out in this policy.
D) Internal governance reference
We maintain internal policies and procedures covering data retention, access controls, deletion, incident response, and appropriate use of technology, including AI-enabled tools.
7. Links to Other Websites
This Website may, from time to time, provide links to other websites. CH4B Limited has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.
8. Changes of Business Ownership and Control
CH4B Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of CH4B Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
9. Controlling Use of Your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- use of Data for direct marketing purposes; and
- sharing Data with third parties.
10. Your Rights To Withhold Information
You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
You may restrict your internet browser’s use of Cookies. For more information see Clause 12.
11. Accessing Your Own Data
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that CH4B Limited transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, CH4B Limited have one month to respond to you. However, if the request is manifestly unfounded or excessive, or if a User requests further copies of their data following a previous request, then a reasonable fee will be charged for administrative costs.
You have the right to ask for a copy of any of your personal Data held by CH4B Limited (where such data is held) on payment of a small fee which will not exceed £50.
12. Security
Data security is of great importance to CH4B Limited and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website.
CH4B Limited employ security measures to protect your data from unauthorised access, disclosure, or alteration. However, no method is 100% secure.
13. Cookies
CH4B Limited use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
This Website may place and access certain Cookies on your computer. CH4B Limited uses Cookies to improve your experience of using the Website and to improve our range of services. CH4B Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
This Website places the following Cookies:
